Privacy Policy

PRIVACY POLICY 

THE PRIVACY POLICY OF RIPPLE OUTLINES HOW THE PERSONAL CREDENTIALS OF THE CLIENT ARE ACQUIRED, USED, AND IMPART WHEN THEY PURCHASE FROM THE SITE.

CONTACT

Even after assessing the privacy policies, if you still have additional queries, want extra insights regarding the privacy policy, or want to file a complaint, you can get in touch with us by email at CS@ripplecollection.Com or by using the particulars given below:

Address: Faisalabad Pakistan

Phone: +923286505555

COLLECTING PERSONAL INFORMATION

When you use our website, we gather details about the device and how you navigate the website and gather the details that are mandatory to complete your transaction. More information will be collected if you contact our customer services. The information about the particular individual is called "Personal Information" in our privacy statement. Following are the details describing the types of information we collect and the reasons for gathering them:

Device information

  • The reason for collecting your device information is to ensure our website loads properly for you and to analyze our site for optimization. 
  • Information about your device is automatically collected through cookies, log files, web beacons, labels, or pixels.
  • Our website will declare this information with our processor for business requirements.
  • The type of personal information of the customer collected by our website includes a version of the web browser, the customer’s IP address, time zone, cookie information, pages or products searched by you, search terms, and your interaction with our website.

Order information

  • The reason for collecting information related to an order is to provide the product and services of the quality mentioned in our contract. Other purposes include processing payment details, arranging shipment, sending payment receipts and order confirmation details, and interacting with you. This information is also used to evaluate orders for potential risk or fraud and to provide you with relevant information and advertisement regarding our products and services, according to your preferences.
  • The information related to an order is collected from you.
  • We shared your data with our processors for business objectives.
  • Your Personal information collected by our website includes name, billing address, shipment address, payment details (including credit card number), email address, and phone number.

Customer support information

  • The reason for collecting information related to an order is to provide the product and services of the quality mentioned in our contract. Other purposes include processing payment details, arranging shipment, sending payment receipts and order confirmation details, and interacting with you. This information is also used to evaluate orders for potential risk or fraud and to provide you with relevant information and advertisement regarding our products and services, according to your preferences.
  • The information related to an order is collected from you.
  • We shared your data with our processors for business objectives.
  • Your Personal information collected by our website includes name, billing address, shipment address, payment details (including credit card number), email address, and phone number.

Minors

Our site is not meant for the individual under the age of 18. We don't intentionally collect personal information from minors. If you are a parent or guardian and suspect that your kid has mistakenly provided us with personal information and wanted to delete it, then feel free to contact us at the address presented above and request our site for the removal of information.

SHARING PERSONAL INFORMATION

As mentioned earlier, we share our customer's personal information with our service providers, who assist us in performing our services and fulfilling our contract requirements with the customer. For example

  • We share our customers’ information with our processors for business requirements, which will manage their credentials according to their privacy policies. 
  • The customer's Personal information will be disclosed when we have to act under relevant laws and regulations, in response to legal demands, for instance, subpoenas or search warrants, or to preserve our rights in other legitimate situations.

BEHAVIOURAL ADVERTISING

This is already described that your personal information is shared to provide you with specific advertisements and other marketing communications that we consider according to the client's interest. Some of the examples are given below:

  • We use Google Analytics to learn more about your insights about using our website. To learn about how Google handles personal information, have a look at Google's privacy policy available at https://www.google.com/intl/en/policies/privacy/. The customer can also refuse to use Google Analytics by visiting https://tools.google.com/dlpage/gaoptout
  • Your information related to website usage, purchases, and how you respond to our advertisements on other platforms is shared by us with our advertising partners. Some of the details are collected and shared with our advertising partners directly. In contrast, in other cases, cookies and similar technologies are involved after your approval, depending on their location.

USING PERSONAL INFORMATION

OUR SITE USES YOUR PERSONAL INFORMATION TO DELIVER OUR SERVICES, WHICH INVOLVE PROMOTING PRODUCTS FOR SALE, PROCESSING PAYMENTS, FULFILLMENT AND SHIPMENT OF ORDERS, AND NOTIFYING YOU ABOUT FRESH PRODUCTS, SERVICES, AND PROMOTIONAL DEALS.

LAWFUL BASIS

In compliance with the General Data Protection Regulations (GDPR), if you reside within European Economic Area (EEA), your personal information will be processed using the following legal grounds:

  • Customers agreement
  • The necessity of processing for the completion of your contract with the site.
  • Conformity of our legal commitments. 
  • Protection of your essential interests. 
  • Enforcement of a step carried out for public interest. 
  • Our legitimate goals, as long as it does not infringe upon your fundamental rights and freedoms.

RETENTION

Your personal information will be retained for our records once you transact from the site. The information will be removed only at your request. Please refer to the section "Your rights" for further information regarding of rights of removal of your data.

AUTOMATIC DECISION-MAKING

If you belong to EEA, you have the right to object to the processing that solely depends on automation which may include profiling, when such decisions have a serious and legal impact on you. 

We do not use entirely automated decision-making, which may impact our customer's data enormously or legitimately. 

Even so, our processor uses limited automated decision-making measures to avoid fraud, having no legal or significant impact on you.

Following are some examples of the services which employ automated decision-making elements:

  1. Temporary blacklisting of IP addresses related to repeated transaction failures. This blacklist is valid for a brief duration of a few hours.
  2. Card cards associated with a blacklisted IP address will temporarily be blacklisted. This blacklist will remain active for a few days.

SELLING PERSONAL INFORMATION

Under the California Consumer Privacy Act of 2018 ("CCPA"), we do not sell personal information.

YOUR RIGHTS

GDPR

Suppose you are living in European Economic Area (EEA). In that case, we allow you to review the Personal Information that we keep, transmit it to an alternate service, apply for corrections, and update or remove your Personal Information. A contact is given above; by using that, please get in touch with us to use these rights.

At first, your information will be managed in Ireland and sent to places outside of Europe for preservation and additional processing; among them may be Canada and the United States. A link will be provided to the General Data Protection Regulation (GDPR) white paper for our processor if you want to make sure you comply.

CCPA

If you live in California, you have the right to review the personal information we have collected about you ( known as "Right to Know"), shift this information to another site, and request to correct, update or remove your Personal Information. To utilize these rights, make sure to contact us by using the details given above. 

If you want to appoint an authorized representative to submit the request, please get in touch with us at the address listed above.

DO NOT TRACK

It is to inform you that there are no modifications in our data collection and usage practice regardless of whether your browser sends us "Do Not Track" signals. We keep following our regular data collection and usage processes, as there is no standardized industry method for responding to such signals.

CHANGES

Our Privacy Policy will be modified occasionally to update our practices or fulfill operational, legal, or regulatory requirements.

COMPLAINTS

As described earlier, if you want to file a complaint, please get in touch with us using the email or mailing address mentioned in the "Contact" portion above. 

If our response to your complaint is unsatisfactory, you have the right to raise your complaint to a competent data protection authority.